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Frequently Asked Questions

What materials are your carpets made from?

Our carpets are crafted using premium materials, including New Zealand wool and Viscose, renowned for their quality, durability, and luxurious feel.

What weaving techniques do you use for your carpets?

We offer handcrafted carpets made using three main weaving techniques: hand-tufted, hand-knotted, and flat weave, each offering distinct characteristics.

What customizations do you offer?

We provide fully customizable carpets, allowing you to select your preferred design, colors, shape, and size to perfectly complement your space and reflect your style. If you need assistance, our designers can help; simply share your interior and furniture photographs at

I can't see the option of selecting a shape during the ordering process?

For customized shapes, please email us at with details of the design you like and specifications of the shape you require.

How do I place a custom order for a carpet?

Placing a custom order is easy! Browse our collection, select dimensions on the product page before adding to cart. If you want the carpet to have your own design, go to the Personalize page & give the required details. We'll work closely with you to bring your vision to life.

What is the process for creating a custom carpet?

After sharing your preferences, our expert team will create a digital mockup for your approval. Once approved, we'll begin crafting your carpet using your chosen weaving technique and materials.

Do you offer samples of carpets?

Yes, we offer material samples to help you feel the quality of our carpets before making a purchase.

How long does it take to receive a custom-made carpet?

Timelines vary based on design complexity and size:

  • Hand Tufted Carpets: 4 weeks
  • Flat Weave Carpets: 6 to 8 weeks
  • Hand Knotted Carpets: 12 to 16 weeks

What are the shipping charges?

We offer free shipping for all orders.

Can I return or exchange a custom-made carpet?

If there is a manufacturing defect, the carpet can be returned within 7 days after delivery. Please refer to our return policy page for detailed information.

Can I change or cancel my order?

You can cancel or edit your order before giving approval for the digital mockup, as our crafting process starts thereafter.

What care instructions do you provide for maintaining the carpets?

Our care instructions include regular vacuuming, spot cleaning, and professional cleaning as needed. For detailed information, visit our "Show Your Rug Some Love" page.